.svg){kind=small}
FAQs
Frequently asked questions and answers regarding Merchant Center
Merchant Center
Product & Categories
- Why isn't my product visible in the shop?
- How do I disable a brand on one of our channels?
- Why doesn’t the Sales Price update when I change it?
- How can I create a category with a .no URL instead of .se that is our default?
- Is it possible to set so that new products is automatically added to existing feeds?
- Why doesn't my stock balance change when using the import tool?
- What's the difference in stock, oversellable and static stock?
- What is the difference between Picker and Multipicker?
- What is "main category"?
- Intrastat code
- Why can't I place a publish date on a product?
- Why doesn't my product properties show up as filters in the product list?
- What are “publication requirements”?
- How do I add a variation to a product?
- How can I see if a product is monitored?
- How does hidden category work?
- How do I add a new product relation?
- Categories not showing up in the menu
- How do i cancel a order?
- Why does my product redirect me to a 404 page?
- Is it possible to have ALT-texts on Images?
- How can I display only inactive products in Merchant center?
- Should the value in the purchase price field on a product be ink. or ex VAT?
- Can a product item (size) be set as inactive?
- How can I identify which products are missing images?
- How do I remove a product from a feed?
- Why can´t I see all changes in the product pricelog?
- What Data Does the "Color" Column in the Product List Contain?
- Can I export a list of active monitors on a product?
Orders & order management
- Pick list 101
- Is a permanently locked order removed from the orders list and revenue?
- How can I get a list of orders placed with a specific payment method, such as invoice, during a certain period?
- Is it possible to add a return fee?
- Can I place an order for a customer in Merchant Center?
- Can I increase the order value/add products when using Klarna?
- I started to deliver an order and now I can't find it?
- Can I customize my order confirmation to customer?
- Deliver orders via an external WMS
- Missing stock
- Common questions regarding how to handle discrepancies PSP SVEA
- How do I resend the order confirmation to a customer?
- What does the differents statuses for an order mean - active, locked and permanently locked
- Why is a product's discount greater than what is set in the Max discount field on the product?
- When shall I use Settled when refunding customers?
- What does backorder mean?
- What is the difference between compensation and refund?
Campaigns & discounts
- What is the difference between Discount price and Product price campaign?
- In campaign performance, is the campaign margin calculated before or after discounts on the products?
- What happens if a customer uses a promotion codes on products which is already on sale?
- It says there there are products with warnings in my selection when i create my campaign, what does that mean?
- What happens if a customer uses a promotion codes on products which is already on sale?
- Why is a product's discount greater than what is set in the Max discount field on the product?
- What is an exclusive campaign?
- Difference between a product price campaign based on regular price or discount price
- Will multiple cart-based campaigns apply based on priority if they target different products?
- How can I create a promo code valid to all members?
- What does the campaigns diffrent status mean?
- Why is my cart campaign triggered even if the requirement "Minimum purchase amount" is not reached?
Content CMS
- Which widgets are there?
- How can I change the Meta text on the start page?
- Why is the category missing in the menu builder?
- Why does my uploaded image have a low quality?
- Product is missing when choosing sort by latest on the product list widget?
- Is it possible to have a Media Library with all images and videos?
- How do I manage ALT texts on images?
- Image uploads support JPG and PNG, can I also upload WebP images?
Customers
- Why can't I log in as a customer via Merchant Center?
- Why can’t I find a customer when searching by customer number?
- How do I manually remove a balance from a customer?
- What happens when a customer ends their membership via my pages?
- What does Customer Count mean?
- Does the customer have to create an account?
- I can’t see the "Log in as Customer" button?
- What Does Active/Inactive Status on a Customer Mean?