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      3. Customers

      What Does Active/Inactive Status on a Customer Mean?

      The Active/Inactive status on a customer account controls whether the customer can log in to your storefront

      Inactive Status

      • If a customer is set to Inactive, they will not be able to log in using the email address linked to their account.

      • They cannot reset their password using the "Forgot Password" function.

      • It is not possible to create a new account using the same email address while it's tied to an inactive customer.

      However, the customer can still place orders using the same email address—they just won’t be able to log in and view their order history.

      Login Sessions

      Deactivating a customer in Merchant Center does not automatically log them out from the storefront. If they are already logged in, their session may remain active until it expires.

      Newsletter Impact

      Deactivating a customer may affect newsletter delivery, depending on how your system is implemented. Please check your specific setup for details.