What is the difference between compensation and refund?

In Merchant Center, refunds can be created in two ways: per order row or as a single sum on an order.

Refund:

  • A refund is created when processing a return for a specific order row (e.g., via WMS > Handle Returns).
  • If an amount is set to be refunded during this process, it will appear in the Refunds and Refunds Amount columns in the Sales Demand and Revenue views.

Compensation:

  • A compensation is issued when a refund is made as a single sum on an order, without being tied to a specific product or order row.
  • Compensation amounts are displayed in the Compensation column in the Sales Demand and Revenue views

 

Example of compensation and refunds data in a statistcs view in Merchant Center: