What happens if a customer uses a promotion codes on products which is already on sale?

The promotion code will still be applicable to the campaign price

When you have distributed promotion codes to your customers and there are already products on sale in your shop, it is important to consider the implications this may have on your profit margins and other factors. Although the promotion code will still be applicable to the campaign price, it may lead to complications. For example, if a product is already marked with a red price to indicate a sale, the promotion code will subtract the price from the campaign price. This can potentially result in a lower profit margin than anticipated.

To address this issue and ensure that your promotion codes are applied correctly, it is crucial to take advantage of the "Exclude products already on sale" checkbox when configuring your promotion code in the campaign editor. By selecting this option, you can prevent the promotion code from being applied to products that are already discounted. This ensures that your profit margins are protected and that the promotion code is applied only to the products you intend.

It's important to note that this exclusion also applies to cart-based campaigns. Whether you are running a promotion for specific products or offering discounts on the entire cart, the "Exclude products already on sale" checkbox should be selected to avoid any complications with profit margins and to ensure accurate application of the promotion code.

By carefully considering the impact of promotion codes on sale items and utilizing the "Exclude products already on sale" feature, you can effectively manage your pricing strategy and maximize the benefits of your promotional campaigns.