When a customer closes their account, it is not permanently deleted, the account is set to inactive. It's important to note that ending the membership does not automatically remove the customer's personal data.
When a customer's account becomes inactive, they will no longer be able to log in to my pages. However, it's important to note that ending the membership does not automatically remove the customer's personal data. This means that even though the customer can no longer access their account, their personal information will still be stored in our system. To ensure complete privacy and compliance with data protection regulations, it is necessary to utilize the "anonymize user" function.
Anonymizing a user means that all personal data associated with that customer will be permanently removed from our system. This includes their name, email address, and any other identifiable information. By anonymizing the user, we not only protect their privacy but also ensure that their data cannot be accessed or misused in any way.
To anonymize a user, follow these steps:
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- Search for the costumer's mail address or name in the search field in the header or via Customers (CRM)-> Customers and on the costumer it applies to.
- In on the costumer view, click on the button Anonymize user up to the right and confirm.
Once the user has been anonymized, their personal data will be irreversibly deleted from our system.
It's important to note that this action cannot be undone, so please exercise caution when using the "anonymize user" function.
By anonymizing inactive users, we demonstrate our commitment to data privacy and security. It ensures that customer information is handled responsibly and in accordance with applicable laws and regulations.
For more informatione, see full knowledge base article for more detailed instructions and information on how to anonymize a user: How to remove a customer.