There are two ways to configure how you want a customer to get access to return documents related to their order. Either that they are sent directly with the order when it's delivered, or when the customer contacts you and then you send it out to the costumer, either via post or e-mail that they will later get written out.
Return document included directly inside order
This is how return label and return slip are sent directly with delivery of order. The return label is beside the shipping label on the three-part double sided label paper so the customer can easily stick it to their package for eventual return. There is also a return label on the same document, placed under the delivery note where they fill in the correct return code and then attache their package.
Send out to customer
If you have configured so that customers contact you and you send out the documents when needed, then you go into the current order (read tips on how you smoothly find a order here) and click on the button Create return lading.
The function Create return lading activates by pointing out a print favorite in nShift that will be used when the return shipping slip is created. In other words it only works with one shipping method for return regardless of the of which shipping method is used for the delivery.
A pdf containing a return slip and return label is downloaded so you can later send it to a customer.