--- title: Remove individual orders from a delivery description: Sometimes you may need to take away a specific order from a delivery. Reasons to take away an order out of a delivery could be for an example that the costumer regret their choice. After the report fu --- [Skip to content](https://support.geins.io/remove-individual-orders-from-a-delivery#main-content) [![Geins-Black (1)](https://support.geins.io/hubfs/Geins-Black%20(1).svg)](https://support.geins.io/?hsLang=en) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Geins Knowledge base](https://support.geins.io/?hsLang=en) 2. [Orders](https://support.geins.io/orders?hsLang=en) 3. [Order fullfillment](https://support.geins.io/orders?hsLang=en#order-fullfillment) # Remove individual orders from a delivery Sometimes you may need to take away a specific order from a delivery. Reasons to take away an order out of a delivery could be for an example that the costumer regret their choice. After the report function is used you can go into the order and tick in "Lock permanently" and save. The order will then be cancelled  Another case where you can use the report function is by inventory variances. In these cases after the report function is used, go into the order, unlock it and make the needed changes. The order can then be delivered out again.  #### Remove a individual order from a delivery  If you need to take away an order from a delivery then you do it by clicking on the button report on the current orders row.  ![order_report](https://support.geins.io/hs-fs/hubfs/Imported%20images/order_report.png?width=665&height=183&name=order_report.png) You can take an order away by clicking on either **Report order as suspect **or the button **Report **on current product.  ![order_report_as](https://support.geins.io/hs-fs/hubfs/Imported%20images/order_report_as.png?width=665&height=515&name=order_report_as.png) Both buttons take away the entire order from the delivery but give different messages to clarify.  **Report** - If you click on Report on a product then the entire order is taken away and you get the information *Item missing* under *Discrepancies. * **Report as suspect** - Order is taken away and you get the message *Reported as suspect *under *Discrepancies. *So you can take it for further investigation.   ![order_desc](https://support.geins.io/hs-fs/hubfs/Imported%20images/order_desc.png?width=665&height=213&name=order_desc.png) If you order reports and take away from the delivery, it will lock automatically and land under *Pending - Locked. *    - [Geins 101](https://support.geins.io/geins-101?hsLang=en) - [Merchant Center 101](https://support.geins.io/merchant-center-101?hsLang=en#main-content) - [Export](https://support.geins.io/merchant-center-101?hsLang=en#export) - [Products](https://support.geins.io/products?hsLang=en#main-content) - [Product editing](https://support.geins.io/products?hsLang=en#product-editing) - [Categories](https://support.geins.io/products?hsLang=en#categories) - [Product parameters](https://support.geins.io/products?hsLang=en#product-parameters) - [Other product functionality](https://support.geins.io/products?hsLang=en#other-product-functionality) - [Campaigns](https://support.geins.io/campaigns?hsLang=en#main-content) - [Create campaigns](https://support.geins.io/campaigns?hsLang=en#create-campaigns) - [Other](https://support.geins.io/campaigns?hsLang=en#other) - [Content](https://support.geins.io/content?hsLang=en#main-content) - [General settings for content management](https://support.geins.io/content?hsLang=en#general-settings-for-content-management) - [Create content](https://support.geins.io/content?hsLang=en#create-content) - [Widgets library](https://support.geins.io/content?hsLang=en#widgets-library) - [Orders](https://support.geins.io/orders?hsLang=en#main-content) - [General](https://support.geins.io/orders?hsLang=en#general) - [Order fullfillment](https://support.geins.io/orders?hsLang=en#order-fullfillment) - [Refunds](https://support.geins.io/orders?hsLang=en#refunds) - [Customers](https://support.geins.io/customers?hsLang=en#main-content) - [Customer management](https://support.geins.io/customers?hsLang=en#customer-management) - [Customer groups](https://support.geins.io/customers?hsLang=en#customer-groups) - [Consents](https://support.geins.io/customers?hsLang=en#consents) - [Import tool](https://support.geins.io/import-tool?hsLang=en#main-content) - [Work with imports](https://support.geins.io/import-tool?hsLang=en#work-with-imports) - [Import templates](https://support.geins.io/import-tool?hsLang=en#import-templates) - [Statistics](https://support.geins.io/statistics?hsLang=en) - [Settings](https://support.geins.io/settings?hsLang=en#main-content) - [Configurations](https://support.geins.io/settings?hsLang=en#configurations) - [Cross-border](https://support.geins.io/cross-border?hsLang=en#main-content) - [General](https://support.geins.io/cross-border?hsLang=en#general) - [Products and pricing](https://support.geins.io/cross-border?hsLang=en#products-and-pricing) - [Texts and content](https://support.geins.io/cross-border?hsLang=en#texts-and-content) - [FAQs](https://support.geins.io/faqs?hsLang=en#main-content) - [Merchant Center](https://support.geins.io/faqs?hsLang=en#merchant-center) - [Product & Categories](https://support.geins.io/faqs?hsLang=en#product-categories) - [Orders & order management](https://support.geins.io/faqs?hsLang=en#orders-order-management) - [Campaigns & discounts](https://support.geins.io/faqs?hsLang=en#campaigns-discounts) - [Content CMS](https://support.geins.io/faqs?hsLang=en#content-cms) - [Customers](https://support.geins.io/faqs?hsLang=en#customers) - [Import Tool](https://support.geins.io/faqs?hsLang=en#import-tool) - [Settings](https://support.geins.io/faqs?hsLang=en#settings) - [Statistics](https://support.geins.io/faqs?hsLang=en#statistics) - [Mails](https://support.geins.io/faqs?hsLang=en#mails) - [Incoming Stock managment](https://support.geins.io/incoming-stock-managment?hsLang=en) [![Geins-white](https://support.geins.io/hubfs/Geins-white.svg "Geins-white")](https://support.geins.io/?hsLang=en) [Visit geins.io](https://www.geins.io/) [Developer documentation](https://docs.geins.io/)