When a customer who has bought products which is a part of a 3 for 1 campaign and want to return part of the order simply go to "Handle returns" under Warehouse (WMS).
Type in the order number for the order you want to handle a return and press Enter.
You will see the order rows for the order and the sum of the discount will be divided between all three products which has the 3 for 2 campaign active under the "Information" column. In this example the discounted amount is 110,00 SEK which gives all three products a discount amount of 36,66 SEK.
Under the column titled "Return/Refund/Restock" you'll find an option to "Mark row as returned", pick the product in the order which has been returned and click the button.
Start by clicking on the first drop down menu to specify which is the return reason for the products return. Depending on your initial setup the choices can vary as well the language of the choices. These choices is also reflected on the "Return lading" which has been sent to the customer prior to the return.
Once you have chosen the reason that reflects the return from the customer you can choose to whether to refund the product or not.
The choices are:
- No refund: The customer is not entitled to a refund.
- Refund to balance: Refund an amount to the customers account which can be used on a future order. (The customer need to login to the account to access the balance).
- Refund: Refund the amount to the payment method used will placing an order.
- Refund for investigation:
When you made your choices you will see the new amount for the specific product which will be refunded. The discounted amount has been deducted from the original price, in this example, 110,00 SEK - 36,66 SEK = 73,34 SEK. Depending on the return reason you can choose to restock the product by ticking the "Restock" check box. The product will then be available for sale in your store.
You can also choose to either Refund Shipping fee, depending on which amount the shipping fee in the shop is it will be added to the refund amount or you can Apply Return fee which than be deducted from the refund amount. Simply tick one of the check boxes if any of the options is applicable for the return. In this example a return fee has been applied.
When all is done you will get a Return history where you get a summary of what amount will be refunded to the customer.
