Once a returned item has been received, you have the ability to effortlessly refund your customers.
To process refunds for returned items, you have two options: you can handle it directly under the "Handle Returns" menu or on the customer's order.
Begin by searching for the order using the search bar at the top of the page. This will display all the items included in that specific order. Depending on which items have been returned, you can choose to return one or several items. It is common for customers to indicate the reason for the return on the return slip, such as regretted purchase or size too small.
If the product is not defective, you have the option to restock the item directly. This will make the item available for the next customer to purchase. To restock the item, simply check the checkbox labeled "Restock". Next, use the dropdown menu for the refund. Once you have selected the refund option, you can refund the entire amount or an amount that you deem suitable. Additionally, you have the choice to refund the shipping fee by checking the checkbox labeled "Refund Shipping Fee". After making the necessary selections, click on the "Save" button.
You will receive a detailed refund history and a log indicating whether the refund has been confirmed by the payment provider or not.
As the item has been returned and the refund has been processed during the return registration, the refund will be automatically settled. A green dot under the "Refund" menu indicates it has been settled.
You may also handle your refund me before you have gotten your items back directly on the order page under the "Refund" section. Click "New refund and enter the amount you'd like to refund. Refunds has to be made in the same currency as the order. These refunds will be given a red dot meaning you still have to settle the payment manually.
