---
title: Merge customer accounts
description: The merge account function is useful when a customer has multiple accounts, allowing you to combine them into one.
---

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# Merge customer accounts

## The merge account function is useful when a customer has multiple accounts, allowing you to combine them into one.

The **Merge** function allows you to combine two customer accounts in the **Customers (CRM)** area. To use this feature, follow these steps:

1. Go to the customer account you want to merge.  
2. Click the **Merge** button.  
3. Enter the ID of the account you want to merge with.  
4. Select the correct account and click **Merge** to complete the process.

This will combine the selected accounts into one. Orders that may exist will be transferred to the active account (can take up to two minutes to show in orders list). The customer account that where merged will be set as inactive but remain in the system.

 

![Mergemerge](https://support.geins.io/hs-fs/hubfs/Mergemerge.jpg?width=688&height=333&name=Mergemerge.jpg)

 

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