If you're working with overselling (stock oversellable) the product that has a oversellable balance is put in as available for sale even when the normal inventory balance is 0.
When a order comes in that contains products which are out of stock in the normal inventory, then it lands in Pending - Unstocked (or Not ready - orders) in the menu under Warehouse(WMS).
Inside a order you can see in the product list that the product isn't available by it saying, remaining listed.
To be able to deliver these orders, there are three different ways to manage them which are described below:
- Update inventory balance on current product and deliver out
- Take away a product from the order and deliver out
Update inventory balance on current product and deliver out
If you have received a product or products which were remaining listed in the inventory and want to deliver out the order, then you need to update the inventory balance. You can do this either by directly going into a product or under inventory.
- To go directly into a product, go into the current product/products and update the available inventory balance. You do this in the field In stock in the box in product list.
- Click then on save to save the product.
- The order is no longer under Pending - Unstocked (or Not ready - orders) and can now be found under Fulfill orders (or deliver orders) and deliver out. Either individually and directly on the order by the Fulfill order button, or in a out delivery batch.
To update the inventory balance via inventory view:
- Click on Inventory under Products (PIM) in the menu. Search up the product you want to update with the products id as an example.
- In the field Change, fill in the amount that shall be filled in the inventory and choose reason in the drop down under Reason and click on Save.
- The product has now updated it's inventory balance and the order can now be delivered out.
Take away product from order and delivery
If the order contains more products and you want to take away the products that are remaining listed and deliver out the order with the rest of the products, the you do the following:
- On the order, click on the tab edit order rows
- Take away the product/the products that are remaining listed by clicking on
- Click then on Save to save the order
Here you may need to check/update the chosen delivery method on the order. For an example if you have taken away a product that's large or could otherwise affect the delivery method you want to deliver with.
The order is no longer under Pending - Unstocked (or Not ready - orders) but is under Fulfill orders (or deliver orders) and to deliver out. Either specifically and directly on the order by the Fulfill order button or in a out delivery batch. In the order confirmation mail that will be sent out to the end customer, the removed product will be struck out.
If the order only contains one product that you know won't come back in stock, then you need to cancel the order. How you cancel a order can be read about in this article how to cancel a order.