---
title: Transactionmails send in the Geins platform
description: A transactional email is an automated email that’s triggered after a customer takes a specific action. Below are a list of the available transaction mails sent in the Geins plattform. Automatically se
---

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# Transactionmails send in the Geins platform

A transactional email is an automated email that’s triggered after a customer takes a specific action. Below are a list of the available transaction mails sent in the Geins plattform.

| #### Mail | #### Description |
| --- | --- |
| **Customer Registered** | Automatically sent when customer is created  during the first purchase.  *Can be disabled* |
| **Customer RefundedAutomatically** | Automatically sent when a refund or compensation is created. *Can be disabled* |
| **Customer Password Reset** | Sent when customer is requesting a new password |
| **Order Confirmation** | Sent when order is created in the active state or when order state is changed from inactive to active.  Possible to submit a flag in mgmtapi when creating an order that says no email should be sent. |
| **Order Delivered** | Sent when order is delivered *Can be disabled* |
| **Order Cancelled** | An administrator can cancel an order in the merchant center. When doing this, there is an option to trigger an email to the customer. |
| **Order Row Removed** | An administrator can remove an orderrow in the merchant center. When doing this, there is an option to trigger an email to the customer. |
| **Order Row Returned** | Automatically sent when a order return is created *Can be disabled* |
| **Product Size Available** | Automatically sent when a product item that has active monitors gets 1 or more set in stock. *Can be disabled* |

As default, all mails above are available or sent automatically. But this can vary depending on how your setup is configured.

#### Mail layout settings and configuration

The transaction mails all have a base layout and content set. But there is a number of configuration possibilities for the layout. Which settings that are available can be found in this help center article:

 

 

 

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