A transactional email is an automated email that’s triggered after a customer takes a specific action. Below are a list of the available transaction mails sent in the Geins plattform.
|
|
Description |
| Customer Registered | Automatically sent when customer is created during the first purchase. Can be disabled |
| Customer RefundedAutomatically |
Automatically sent when a refund or compensation is created. Can be disabled |
| Customer Password Reset | Sent when customer is requesting a new password |
| Order Confirmation |
Sent when order is created in the active state or when order state is changed from inactive to active. Possible to submit a flag in mgmtapi when creating an order that says no email should be sent. |
| Order Delivered | Sent when order is delivered Can be disabled |
| Order Cancelled | An administrator can cancel an order in the merchant center. When doing this, there is an option to trigger an email to the customer. |
| Order Row Removed | An administrator can remove an orderrow in the merchant center. When doing this, there is an option to trigger an email to the customer. |
| Order Row Returned | Automatically sent when a order return is created Can be disabled |
| Product Size Available |
Automatically sent when a product item that has active monitors gets 1 or more set in stock. Can be disabled |
As default, all mails above are available or sent automatically. But this can vary depending on how your setup is configured.
Mail layout settings and configuration
The transaction mails all have a base layout and content set. But there is a number of configuration possibilities for the layout. Which settings that are available can be found in this help center article: