On a delivery an order may sometimes not be carried out because of different reasons. You can see these in the box Discrepancies in the delivery view (Fulfillment status). Below we have made a summary with different Discrepancies you may encounter on a delivery and what they mean and how you should handle them.
| Reported as suspect Description: The order is manually removed by the administrator for further investigation. |
| Item Missing Description: The order is manually removed when one or more products where out of stock. |
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Unable to create shipment: Unable to generate PDF. |
| Unable to create shipment: Connection error, please try again. Description: Temporary problem with connection to nShift. Lock up the order and try again. Invalid post number. |
| Unable to create shipment: Postal code XXX is out of range. Code: Postal code 'XX' is out of rangeZIP code doesnt exist. Field: Zipcode Code: ZipCodeNotExists Description: Invalid post number. Go into the order, correct, lock up and try to deliver out again. |
| Unable to create shipment: Value changed. Field: StatNo in shipment > customsDeclaration > line > statNo. Code: Changed Illegal value. Field: SourceCountry in shipment > customsDeclaration > line > sourceCountryCode Description: Invalid intrastat number. Control that the number is correct on all products that are in the order |
| Unable to create shipment: Mandatory value missing. Field: StatNo in shipment > customsDeclaration > line > statNo Description: Intrastat number is missing on one product that's in the order |
| Unable to create shipment: Checking for valid destination failed. UPS validation service did not respond. Field: Id Code: UPSWebServiceFailed Description: Temporary error at UPS. Try again at a later date by opening the order and starting a new delivery. |