When a return has come in, you can manage it smoothly in Merchant Center by the following steps.
- Go into Handle returns under Warehouse (WMS) in the menu.
- In the big field, write in the Order Id that the product/products will In the big field, write in the Order Id that the product/products that will be returned has and click on enter or click on the search icon.
- Below lists existing products that the order contains. In the column Return/Refund/Restock, click on the button Mark row as returned on the product that will be returned.
- Thereafter choose the correct return code and how the refund will be handled
| No refund | No refund is made to the customer |
| Refund to balance | The amount that's refunded is put in on the costumer's balance. The balance is later used in incoming sales that the customer makes in a logged in state. The costumer can see their balance on their my pages. |
| Refund | Refunds to the customer will be made via the payment method they used for the purchase. |
- If a refund is to be made, then you can adjust the amount to be refunded in the field amount. The field by default set on the products full amount.
- If the product is not going to be reinstated to the warehouse, for an example if it has a defect then you cross out Restock in the checkbox.
- If you also want to include the shipping cost in the refund, then cross in the checkbox Refund Shipping fee.
Return handling of order with a campaign
If an order has a campaign activated, then it can be seen in the information column. How the discount is distributed is dependent on what type of campaign it is. If there's a fixed discount amount then it will be distributed proportionally on the return lines (more expensive products get a larger amount of the discount deducted) se pictured example below.
- When you are done managing the row or rows which are being managed, then you click on Save. The custumer will then get their money back. When the money reaches the customer depends on what management you have chosen and which payment method the costumer made their purchase with.