Handle locked orders

When an order gets locked it could be because of several reasons. Perhaps the payment method failed or some postal information is inaccurate. These orders will be flagged in Geins Warehouse (WMS) as Pending - Locked.

You'll find a list of orders which has been flagged as locked and you can handle and investigate them one by one. You'll also see a comment column with a short summary on what might have gone wrong.

Once you have chosen which order to investigate you will see that the Locked checkbox is checked. You can either uncheck the box and press save to handle the order as normal or check the Permanently locked checkbox to cancel the order.

In the bottom of the screen you'll find an Information box with a log on why the order has been locked.