Order fullfillment
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      2. Order management
      3. Order fullfillment

      How to Adjust an Order After Fulfillment Has Started

      If you need to adjust an order after fulfillment has already started, you can follow the steps below:

      Cancel the Ongoing Fulfillment

      1. Locate the order in the Fulfillment Batch it belongs to.

        You can find a link Fullfullment batch to the batch on the order view under the Shipping box.

      2. On the order in the orderlist in the fulfillment batch, click Report.

      3. Select the reason for review.

        • If it does not involve a single product being out of stock, click Report as Suspect.

      The order will now be removed from fulfillment and locked.

      Unlock the Order

      1. Go to the order view.

      2. Click Unlock and then Save.

      Adjust Order Rows

      1. Go to the Edit Order Rows tab.

      2. Make the necessary adjustments (e.g., change the price of an item).

      3. Click Save.

       Restart Fulfillment

      1. Return to the Edit view.

      2. Click Fulfill Order to initiate a new fulfillment for the order.